SUPPORT
Let’s work it out.
Help, feedback, and questions about Football Trivia and CleanSwipe.
Contact
How can we help?
A question, an idea, or a little help. Send your message directly to our team.
E-POSTA / EMAIL
info@blacktowhitestudio.comWe aim to reply as soon as we can. Response times may vary with the number of requests.
What to include
- App name and version
- Device model and iOS / Android version
- What happened, steps to reproduce it, and any error message
- A screenshot without personal information, if useful
- For purchase issues, the store and order reference; please do not send card details or passwords.
Frequently asked questions
How do I delete my data?
Local data stored by the apps on your device is removed when you uninstall them; supported devices also let you clear app data in system settings. Photos and videos managed by CleanSwipe belong to your photo library; uninstalling the app does not delete them. Operating-system backups may follow separate rules. For Football Trivia online session data and data processed by third parties, see the relevant privacy policy or contact us.
How do I manage ads and consent?
Use privacy/consent options where offered in the app and your device’s advertising settings. iOS tracking permission can be managed in system settings. Each app’s privacy policy explains advertising services and choices.
How do I restore a Remove Ads purchase?
For apps and versions offering this purchase, sign into the store with the Apple or Google account used for the purchase. Use “Restore Purchases” if available in the app. If your purchase is not recognized, email us with the app name and store order reference; contact support before buying again.